Android and iOS device setup

Installing Dash on your device is straightforward, but there are some differences between platforms. This guide shows you how to install Dash on your device, activate your subscription, and lock the device down so that Dash can't be closed.

Not sure which device to use? See our hardware guide for supported devices, or read how to choose the right meeting room display hardware.

Installing Dash

If you have an Apple device, Fire Tablet, or Android Tablet with the Google Play Store, you can install Dash from one of the stores:

If you have an Android device without the Play Store, you can install Dash manually using our official APK. If you have a Dash Enterprise subscription, you can download our latest APK from the Organization section of the web dashboard. If you don't have a Dash Enterprise subscription, please contact us to get access to the latest APK.

If you're using a smart TV or commercial display that requires a web app, Dash Enterprise has a web version of Dash that you can use. Please see our documentation for more information.

Setting up your subscription

Dash works great as a read-only display without a subscription, but if you have a subscription you can activate it on your device:

Dash Business in-app subscription

Our in-app subscriptions are linked through the account the app store is signed in to. Make sure that each device is signed in to the same store account that was used to purchase your subscription, and it should be picked up automatically when you open the Dash app.

Sometimes the device can keep using the store account that was signed in when Dash was first installed. If you've just changed the signed in store account and aren't seeing your subscription in Dash, try uninstalling and re-installing the app.

Dash Business or Dash Enterprise annual subscriptions

Our annual subscriptions are licensed via a key. To activate your device, open the subscription section of Dash's settings, tap Enterprise license (or Pairing code on Apple devices) then enter your key. If you have a Dash Enterprise subscription you can also enter a pairing code you've obtained from the web management dashboard here. Please see our documentation for more information.

Locking your device

The following settings can be used to lock your device to stop people from closing Dash and accessing other apps. When enabled, users will have to enter a pin code before they can close Dash.

Remember to also set a pin code for Dash's settings screen, so that only admins can change Dash's settings. You'll find this option in the Security section of Dash's settings.

Guided Access (iOS devices)

Guided Access is an optional feature on your device that restricts users to using only a single application. It can be used to prevent users from closing Dash (for example if your meeting room screen is in a public place)

To learn more about Guided access and how to enable it for your device, visit the Apple support page on the topic. Once you have set up Guided Access, open Dash and activate Guided Access by triple clicking the home button of your device (or the side button if your device does not have a home button) and tapping Start.

You may also wish to disable the sleep/wake button of your device. To do this, triple click the home button to activate Guided Access and then tap Options and disable the sleep/wake button before tapping Start.

Screen pinning (Android devices)

Screen pinning is an optional feature on android devices running version 5.0 (Lollipop) or later that restricts users to using only a single application. It can be used to prevent users from closing Dash (for example if your meeting room screen is in a public place).

To learn more about screen pinning and how to enable it for your device, visit the Google support page on the topic. Once you have set up Screen pinning, open Dash and activate Screen pinning from the Android Overview view (see the above Google documentation for further instructions).

MDM Kiosk mode (Apple and Android devices)

If your devices are managed by an MDM system, you can configure them in single-app kiosk mode. This locks the device to Dash, makes Dash start automatically with the device, and allows you to hide system menus and notifications. You can find more information in your MDM system's documentation, or contact us for help.